We accept returns on products within 30 days of delivery date. Product must be unworn and unwashed with the original tags attached. All sale items, and items bought on promotion are final sale. For hygienic reasons, we also are unable to accept returns or exchanges on underwear.
To initiate a return request, please visit our returns page here. Select either refund to original method of payment or refund for store credit. After submitting your return request, wait for an approval email from our customer service team which will include further instructions
CANADA RETURNS
Returns for store credit
- Return to Nest Richmond Warehouse: FREE
- Shipped return: $8
Returns to original payment method
- Return to Nest Richmond Warehouse: $5.99 processing fee
- Shipped return: $13.99
USA RETURNS
Returns for store credit
- Shipped return: $6
Returns to original payment method
- Shipped return: $11.99
Items purchased at a third party vendor such as a local boutique, the customer must return the product to that store according to their return/exchange policy.
The original shipping on an order is non-refundable and we do not offer free-shipping on returns. We will refund the value of your returned items (less the return shipping fee) using either the same payment method initially used for the purchase or issued in the form of store credit. International sales are final and no return will be accepted.
Once your returned items are received, we will process and complete the refund.