Shipping & Returns

• Do I have to return a free gift if I return the qualifying item?

  Yes, if you purchase an item(s) that qualify you in receiving a free gift then subsequently want to return that item you must return the free gift otherwise you are not eligible for a refund. This also applies on buy one get one promotions.

• Do you offer free shipping?

  Yes! We offer shipping to Canadian and USA addresses for orders over $120 before taxes. For orders under $120 before taxes, we offer a flat rate shipping of $8.

• Do you ship internationally?

  Yes! Please go through the checkout process and you’ll see the shipping rate for your region.

• I purchased something from Nest Designs/Petite Revery and I checked my order status, and the tracking code shows it was already delivered, but I haven’t received it. What should I do?

  If your tracking number says that your package has arrived but you haven’t received anything, we suggest doing the following: Verify the shipping address on your order that it’s correct Look for an attempted delivery notice slip Double check your area in case it’s stored in a hidden area Check t...

• I recently placed an online order for local storefront pickup. When will my order be ready for me to come and pick it up?

  We will notify you once you order is ready to pickup. Orders can be picked up between the hours of 10am-4pm, from Monday-Friday. New Pick up location: Nest Designs 120-13631 Vulcan Way Richmond, BC V6V 0C6 [View on Map] If you have any questions, feel free to reach out to our Customer Service ...

• My order is still processing. When will it ship out?

  Please allow 3 to 5 business days from time of purchase for your order to process. Once order has been processed your order will be shipped out between 3-7 business days. Nest Designs can not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processin...

• My question about shipping, returns, and exchanges weren't answered. Where can i find more information?

  For additional information about shipping, returns, and exchanges, please refer to our Shipping & Returns page.

• There is a defect in one of the items I purchased. What is the warranty or return policy for defective items?

  Should you have any issues with something purchased from nestdesigns.com, feel free to reach out to our Customer Service team.

• Will I be charged a duty fee when my order is delivered?

  Standard orders to Canada will never have duties. All other countries, duties, fees and taxes are the responsibility of the recipient, and are levied once a shipment reaches the recipient’s country. Customs policies vary widely from country to country and can cause delays beyond our original del...